Friday, September 21, 2007

You Make The Call....

So I'm in a TJ Maxx or a Marshalls, one of those places, buying a birthday present for someone. There are long lines and slow workers. Not moving fast, not caring, unfortunately, it's what you've pretty much come to expect in retail stores; not much. Expectations for customer service are very low wouldn't you think? If someone makes eye contact, smiles and makes an attempt at small talk or ask if you found everything ok you think you just got stellar service. These days, that's pretty much the case. But I digress...back on track...in the long slow line. One employee was over behind a cash register dilly dallying. I think trying to avoid opening her line but you know hey, I could be wrong. She finally cannot avoid it any longer and she walks over to our long line and she says, I'll take the next person in line. Well. That was me! My lucky day!

I move towards her register and then I realize someone is moving with me. Like not with me to move in line behind me because I know it's obvious to everyone I was 'next' but she was right beside me and steadily gaining ground ahead of me. She didn't just cut, she said screw you and cut. She just breezed right past me and kept right on going. Boiling blood I have now. Already mad for having to wait in the ridiculous line and non caring workers, now this. I say, "Oh wait, I was next in line." The lady keeps walking. I say it louder. I know she heard me this time, and she probably heard me the first time. She ignores me. Puts her things on the counter and proceeds to have the other lady ring her up. I stand there in awe. I think of my words wisely. I walk up to the lady who has her stuff on the counter and say, "Excuse me, I was ahead of you and you just rudely pushed past me to what, to cut in line?" (not very well thought out but I only had seconds to respond....) She would not look at me. Neither would the cashier. I took that to mean that I was being too pushy and too rude myself so I took it down a notch, decided to back off and walk away. I couldn't let it go. I turned back around, went right up to her and said, "Thanks for being so polite about it all, just remember how you treat others will come back fully to you. Have a nice day." She never looked at me. I thought, "Is she deaf?" I mean, I really had a scare for a second that she was. But then as I walked away the second time, I heard her say something to the cashier and the cashier speak back so they were conversing and hearing each other. LIVID!

What do you think? Is that me being the police of the world again? Was she rude or was I? You make the call. Go ahead, tell me. What do YOU think?

I left there, actually stood in another line, yes I really wanted this shirt for Gabe Gabe or I would have strolled right out, but I left there and did my normal thing. Held the door for the person behind me, got in the car, always take turns with others in the car like who goes next type thing and then I always stop my car and lets pedestrians pass; always. So go ahead. People like that, let them do their thing. It's called karma. She probably got a ticket on the way home, or a nail in her tire or lost $50. Who knows. I just know, it'll come back to her. What goes around, comes around. Totally believe it.

Jenn

2 comments:

Tammy said...

So did you make the purchase? Cuz I think I would have left my stuff and walked away. I agree with you I would have been livid. How rude of those people.
Never have liked TJ Maxx. but that's just me LOL

Selena170 said...

You were so right. I had almost the same exact experience a few weeks ago at kohls. And I also said something to the woman who cut me (totally not like me I know) But I was so mad. She drove me to confront her. And neither the cashier nor the woman said anything. I was in awe. Speechless. But I guess people are just so in a hurry these days that they couldn't care less about others. But just like you I say KARMA people. Karma.